[Asterisk-Users] Call Monitoring / Call Takeover with Asterisk

[Matt Florell]

Hello,

VICIDIAL supports this when using VICIDIAL for inbound and/or outbound calling.
Blind monitoring, barging in on the call and hijacking the customer
from the agent.

MATT---


On 3/28/06, Devraj Mukherjee <devraj at gmail.com> wrote:
> http://www.voip-info.org/wiki-Asterisk+manager+API
>
> I have been doing some work with the Asterisk Management API and there
> is a commadn where you can transfer a call. This is what you may be
> looking for
>
> Not sure, trying to be as helpful as I can
>
> On 3/29/06, Steve Totaro <stotaro at asteriskhelpdesk.com> wrote:
> > I do not think so but it would be a great feature.
> >
> >         -----Original Message-----
> >         From: Cory Andrews [mailto:Cory at VOIPSupply.com]
> >         Sent: Tue 3/28/2006 9:59 PM
> >         To: asterisk-users at lists.digium.com
> >         Cc:
> >         Subject: [Asterisk-Users] Call Monitoring / Call Takeover with Asterisk
> >
> >
> >         Does Asterisk support, in a call center type environment, the ability for a supervisor to monitor a call between a system user and a 3rd party, and allow them to physically take over the call.  For instance if a call center supervisor is randomlay monitoring agent calls, and for some reason need to intervene on a call without first having been conferenced into the call?
> >
> >         Cory J Andrews
> >         ++++++++++++
> >         VOIPSupply.com
> >         454 Sonwil Drive
> >         Buffalo, NY 14225
> >         ++++++++++++++
> >         voice - 716.630.1555 X22
> >         email - Cory at VOIPSupply.com
> >         AIM - B2CORY
> >
> >
> > _______________________________________________
> > --Bandwidth and Colocation provided by Easynews.com --
> >
> > Asterisk-Users mailing list
> > To UNSUBSCRIBE or update options visit:
> >    http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> >
> >
>
>
> --
> Devraj Mukherjee
> Eternity Technologies Pty Limited
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>