[Asterisk-Users] Call Monitoring / Call Takeover with Asterisk

[Steve Totaro]

I do not think so but it would be a great feature.

	-----Original Message----- 
	From: Cory Andrews [mailto:Cory at VOIPSupply.com] 
	Sent: Tue 3/28/2006 9:59 PM 
	To: asterisk-users at lists.digium.com 
	Cc: 
	Subject: [Asterisk-Users] Call Monitoring / Call Takeover with Asterisk
	
	
	Does Asterisk support, in a call center type environment, the ability for a supervisor to monitor a call between a system user and a 3rd party, and allow them to physically take over the call.  For instance if a call center supervisor is randomlay monitoring agent calls, and for some reason need to intervene on a call without first having been conferenced into the call?  
	 
	Cory J Andrews
	++++++++++++
	VOIPSupply.com
	454 Sonwil Drive
	Buffalo, NY 14225
	++++++++++++++
	voice - 716.630.1555 X22
	email - Cory at VOIPSupply.com
	AIM - B2CORY

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