[Asterisk-Users] Agents on DND still receiving calls...

[Douglas Garstang]

Do a trace with ngrep or ethereal and see if the phone is sending back a sip DECLINE or similar. If it is, I'd say you have an Asterisk bug.

Doug.

> -----Original Message-----
> From: Stephen Kratzer [mailto:kratzers at pa.net]
> Sent: Tuesday, March 28, 2006 7:51 AM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Agents on DND still receiving calls...
> 
> 
> Fellow Asterisk Users,
> 
> I'm running Asterisk 1.2.5, and I've configured basic call 
> queueing using 
> agents. The problem I'm having is that agents who are on DND 
> are still 
> considered (by Asterisk) to be eligible to take calls. This 
> means that calls 
> will hit voicemail even when other agents who are not on DND 
> are available. 
> Any ideas how I can make agents ineligible to receive calls 
> until they come 
> off DND. I don't want agents to have to login/logout every 
> time they step 
> away from their desks.
> 
> Stephen Kratzer
> CTI Networks, Inc.
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