[Asterisk-Users] Transferring a call with IAX

[Douglas Garstang]

Aaron,

That's not what I'm seeing. I'd like to know how your doing it.
Here's what the calling system has:

exten => 2944000,1,Dial(SIP/2944030,15,tr)
exten => 2944000,2,Answer
exten => 2944000,3,Wait,1
exten => 2944000,4,Playback(thank-you-for-calling)
exten => 2944000,5,Playback(customer-service)
exten => 2944000,6,Macro(DialIAX,acdserver1,oe_custcare,oneeighty_acd)

and on the callee system(acd box) I have:
exten => oe_custcare,1,Answer
exten => oe_custcare,2,Queue(oe_custcare||||120)
exten => oe_custcare,3,NoOP(QUEUE DONE)
exten => oe_custcare,4,Macro(DialIAX,vmserver1,2944002,vmdeposit)

and here's the Macro on the calling system:
exten => s,1,Dial(IAX2/pbxuser@${ARG1}/${ARG2}@${ARG3})
exten => s,2,Goto(s-${DIALSTATUS},1)
exten => s-ANSWER,1,Goto(s-OK,1)
exten => s-NOANSWER,1,Goto(s-ERROR,1)
exten => s-CONGESTION,1,Goto(s-ERROR,1)
exten => s-CHANUNAVAIL,1,Goto(s-ERROR,1)
exten => s-ERROR,1,Answer()
exten => s-ERROR,2,Wait,1
exten => s-ERROR,3,Set(i=1)
exten => s-ERROR,4,While($[${i} < 4])
exten => s-ERROR,5,Playback(cannot-complete-network-error)
exten => s-ERROR,6,Playback(message-number)
exten => s-ERROR,7,Playback(letters/o)
exten => s-ERROR,8,Playback(letters/e)
exten => s-ERROR,9,Playback(digits/9)
exten => s-ERROR,10,Playback(digits/0)
exten => s-ERROR,11,Playback(digits/0)
exten => s-ERROR,12,Set(i=$[${i} + 1])
exten => s-ERROR,13,EndWhile
exten => s-ERROR,14,Hangup()
exten => s-OK,1,MacroExit

The callee system executes the NoOP(QUEUE DONE) when the queue times out, but does not return control to the calling system. I have to dial the VM server from the ACD box. I don't understand how that could work anyways. Once you've transferred the call, you've transferred it.

What voodoo are you using?

Doug.

> -----Original Message-----
> From: Aaron Daniel [mailto:amdtech at shsu.edu]
> Sent: Friday, March 24, 2006 12:58 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Transferring a call with IAX
> 
> 
> Yes, the other system does not maintain control of the phone 
> call.  We're 
> using IAX right now to handle redundancy (going to move to SIP soon I 
> think) and basically, when the other system hangs up the channel, the 
> original server continues in it's own call pattern until it 
> hangs up or 
> the user hangs up.  This way, whatever server the call comes 
> from handles 
> all call control except the actual conversation when needed.
> 
> Aaron
> 
> On Fri, 24 Mar 2006, Douglas Garstang wrote:
> 
> > Here's an interesting question:
> >
> > If I transfer a call from Asterisk system to another with 
> IAX, is there any way I can get control back on the original 
> system? Or.. do I lose control, and the dialplan has to 
> continue on the new system?
> >
> > Scenario is we transfer calls to an Asterisk system that 
> handles ACD queues. If the ACD queue times out, we want to 
> send the caller to voicemail on another Asterisk system, also 
> via IAX. Can I get control back on the original system, and 
> transfer it to voicemail from there, or do I have to transfer 
> it from the ACD box?
> >
> > Thanks,
> > Doug.
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> 
> -- 
> Aaron Daniel
> Computer Systems Technician
> Sam Houston State University
> amdtech at shsu.edu
> (936) 294-4198
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