[Asterisk-Users] Tearing my hair out with Queues

[CC Jay]

In that case, you should post part of extensions.conf which is related to
Queues/agents, which makes it easier to troubleshoot your problem. Besides,
you haven't mentioned how incoming calls get into your queue. PSTN or VoIP
calls?
All providers set some limit on the time a call can be placed on their
trunks without being answered. For PSTN, the time limit is 90 sec. Could
that be the cause for your Queue timeout of 120 sec?
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