[Asterisk-Users] open source queue analyzer

[Michiel van Baak]

On 13:11, Thu 16 Mar 06, nik600 wrote:
> browsing the web i don't find any opensource (and free of charge )
> software for the web statistic about queues...
> 
> i've tries queue_stats made from asteriskguru, it is a good tool, and
> it is free of charge, but it's not open-source :-(
> 
> i'm considering to develop myself a web application, before that i
> would ask you if you are interested of this, i would like to activate
> a sourceforge project
> 
> the main requirements of the project are:
> 
> /// realtime
> 
> - possibility to login/logout from the queue via web interface
> - monitor the state of the queue (logged in agent/extension, queued calls, ecc)
> 
> ///statistics
> 
> - average wait time
> - average call time
> - average calls per agent/extension
> - average calls per hour
> - average calls per day
> - average calls per week
> - average calls per month
> 
> ///supervisors
> - define new users that can access to the software
> - set for each user the operation to do in the queue
> (login/logout/real time monitor/statistics)
> 
> 
> now i've realized the firse section, realtime, and i'm using it in my
> callcenter sice 2 weeks
> 
> the software use php and mysql o postresql as database (i would add
> some ajax module for refreshing some data without reloading the page)
> 
> so, would you like to contribute?
> what do you think of that?

Sounds like a nice project.
If it's on sf.net I will for sure checkout the source and
see if I can contribute :)
I'm a fulltime php/ajax/mysql/postgres developer.

Michiel