[Asterisk-Users] open source queue analyzer

nik600 nik600 at gmail.com
Thu Mar 16 05:11:24 MST 2006


browsing the web i don't find any opensource (and free of charge )
software for the web statistic about queues...

i've tries queue_stats made from asteriskguru, it is a good tool, and
it is free of charge, but it's not open-source :-(

i'm considering to develop myself a web application, before that i
would ask you if you are interested of this, i would like to activate
a sourceforge project

the main requirements of the project are:

/// realtime

- possibility to login/logout from the queue via web interface
- monitor the state of the queue (logged in agent/extension, queued calls, ecc)

///statistics

- average wait time
- average call time
- average calls per agent/extension
- average calls per hour
- average calls per day
- average calls per week
- average calls per month

///supervisors
- define new users that can access to the software
- set for each user the operation to do in the queue
(login/logout/real time monitor/statistics)


now i've realized the firse section, realtime, and i'm using it in my
callcenter sice 2 weeks

the software use php and mysql o postresql as database (i would add
some ajax module for refreshing some data without reloading the page)

so, would you like to contribute?
what do you think of that?



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