[Asterisk-Users] OSHA requirement to "reach a live human" ??

[Alexander Lopez]

I think the original poster has realized that he now has ONE leg LONGER
than the OTHER.


________________________________

	From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steve
Jones
	Sent: Wednesday, March 15, 2006 12:28 PM
	To: Asterisk Users Mailing List - Non-Commercial Discussion
	Subject: RE: [Asterisk-Users] OSHA requirement to "reach a live
human" ??
	
	
	The more I think about it, the crazier this supposed requirement
sounds to me..  It would seem that any IVR for a bank, which allows
account access 24/7/365 would be in violation, since we all know banks
have no humans in them off-hours...  Many businesses have IVR type
systems that operate when there are no humans available. 
	 
	-Steve

________________________________

	From: Andrew Kohlsmith [mailto:akohlsmith-asterisk at benshaw.com]
	Sent: Wed 3/15/2006 12:00 PM
	To: asterisk-users at lists.digium.com
	Subject: Re: [Asterisk-Users] OSHA requirement to "reach a live
human" ??
	
	

	On Wednesday 15 March 2006 11:20, Steve Jones wrote:
	> Are you selling it TO osha?  If so, maybe they have an
internal
	> requirement..  If not, I've never heard of that.  Granted, I
haven't sold a
	> LOT of phone systems, but I've been involved with a couple
into public
	> works departments of local governments as well as private
corps, and nobody
	> has ever mentioned that...
	
	And speaking as someone who CALLS public works and government
agencies a lot,
	I'd have to say that my experience seems to indicate that this
is most
	certainly NOT a requirement.  It's impossible to reach a human
easily; I
	generally just hit the first extension I can and ask to be
transferred where
	I want.  It only gets worse if there are queues to deal with,
because you
	can't get to a human until your number comes up in the queue.
	
	-A.
	
	

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