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<DIV dir=ltr align=left><SPAN class=262595717-15032006><FONT face=Arial
color=#0000ff size=2>I think the original poster has realized that he now has
ONE leg LONGER than the OTHER.</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <B>On Behalf Of </B>Steve
Jones<BR><B>Sent:</B> Wednesday, March 15, 2006 12:28 PM<BR><B>To:</B>
Asterisk Users Mailing List - Non-Commercial Discussion<BR><B>Subject:</B> RE:
[Asterisk-Users] OSHA requirement to "reach a live human"
??<BR></FONT><BR></DIV>
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<DIV id=idOWAReplyText33962 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>The more I think about it,
the crazier this supposed requirement sounds to me.. It would seem that
any IVR for a bank, which allows account access 24/7/365 would be in
violation, since we all know banks have no humans in them off-hours...
Many businesses have IVR type systems that operate when there are no humans
available. </FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>-Steve</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> Andrew Kohlsmith
[mailto:akohlsmith-asterisk@benshaw.com]<BR><B>Sent:</B> Wed 3/15/2006 12:00
PM<BR><B>To:</B> asterisk-users@lists.digium.com<BR><B>Subject:</B> Re:
[Asterisk-Users] OSHA requirement to "reach a live human"
??<BR></FONT><BR></DIV>
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<P><FONT size=2>On Wednesday 15 March 2006 11:20, Steve Jones wrote:<BR>>
Are you selling it TO osha? If so, maybe they have an internal<BR>>
requirement.. If not, I've never heard of that. Granted, I haven't
sold a<BR>> LOT of phone systems, but I've been involved with a couple into
public<BR>> works departments of local governments as well as private
corps, and nobody<BR>> has ever mentioned that...<BR><BR>And speaking as
someone who CALLS public works and government agencies a lot,<BR>I'd have to
say that my experience seems to indicate that this is most<BR>certainly NOT a
requirement. It's impossible to reach a human easily; I<BR>generally
just hit the first extension I can and ask to be transferred where<BR>I
want. It only gets worse if there are queues to deal with, because
you<BR>can't get to a human until your number comes up in the
queue.<BR><BR>-A.<BR><BR></FONT></P></DIV></BLOCKQUOTE></BODY></HTML>