[Asterisk-Users] login/logout agents in a specific queue

[Adrian Carter]

Yeah, "Hot Desking" .... but ok.. if you'll indulge me further, why 
would the likes of AMP use astdb to implement that combined with some 
clunky macros?
Im after that exact solution, but have various issues on occasion with 
the AMP implementation of 'user login/logoff'. I'd love for you to share 
an example extensions.conf snippet with how to "login" the agent to 
nowhere...

This also means.. in essence.. rather than DND'ing or logging out, an 
'agent' can just pause themselves for a period from all calls - another 
benefit I seek.

So any actual dialplan code you could share I'd love :)

Michiel van Baak wrote:
> On 00:07, Tue 07 Mar 06, Adrian Carter wrote:
>   
>> Im just curious, How would one use 'agents' without a queue. Is this
>> what you are essentially doing using Local/XXX@ dial strings??
>>     
>
> kindda.
> Maybe an example makes it a bit more clear.
> Say you have 10 desks, all with a phone on them.
> Users dont have their own desk, but take a free one whenever
> they come in the office.
> Users sits down, types a number, gives his pernonal number
> and his password, and from that moment on he/she is logged
> in as agent <personal number>
> In the dialplan you can now reach this user with: Dial(Agent/<personal_number)
>
> When the user switches desk, they simply login on the new
> phone.
>
> Does that make it a bit more clear ?
>
>   

-- 
Adrian Carter
Technical Manager
Leading Edge Internet

Web	  http://www.lei.net.au http://support.lei.net.au
Direct    +61 2 6163 6162  Support 1 300 662 415
E-mail    cartera at lei.net.au


-- 
Adrian Carter
Technical Manager
Leading Edge Internet

Web	  http://www.lei.net.au http://support.lei.net.au
Direct    +61 2 6163 6162  Support 1 300 662 415
E-mail    cartera at lei.net.au

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