[asterisk-users] Operator Console(s)/Shared Call Appearances

[Mr. Jones]

Thanks Sebastian -

You're right - I have limited experience in this area :)

I think the idea below is workable, except we actually want it to work
in the other direction - sort of.

Essentially we want the receptionist to screen the calls when she's
available. The executive should have option to answer the phone if its
after hours, or they know the receptionist isn't available (or perhaps
they recognize the caller ID and just want to take the call).

Can you think of how this might work? I suppose the executive could be
a member of his own queue?

> What do you think about this idea;
> 1. Call comes in at one of the executive numbers.
> 2. Executive phone starts ringing for a predetermined time.
> 3. The callerid is changed to also reflect the name/number of called
> executive, so that the receptionist knows for who the call was.
> 4. The call is dropped into a queue for the receptionist (queue because
> multiple calls to the receptionist at the same time are possible).
>
>
> This setup isn't all that hard, and doesn't require more than 4 sip
> accounts / phones and one queue, with one agent. Furthermore, if your
> company starts to grow, and more receptionists that have to answer the
> phone are needed, it's quite easy, all you have to do is add a sip
> account, one agent and add that agent to the existing queue. (About 2
> minutes...)
>
> --
> Sebastian Berm
> iPronto Communications
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>