[asterisk-users] Queue Stats

[Kevin Smith]

I'm sure there probably is other ways to do this but you could write a 
script as a cron to use the manager API, filter the data you want, and 
store it in a database or text file. But depending how often you run it, 
you may miss some data.

Douglas Garstang wrote:
> Thanks Johann. Yes, I wish they wouldn't reset on a restart. :(
>
>   
>> -----Original Message-----
>> From: Johann [mailto:johann.hoehn at ecommerce.com]
>> Sent: Thursday, July 20, 2006 12:34 PM
>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>> Subject: Re: [asterisk-users] Queue Stats
>>
>>
>> W - Waiting
>> C - Completed
>> A - Abandoned
>> SL - Service level(defined in queues.conf servicelevel 
>> value).  Percentage of
>> calls answered within the time frame.
>>
>> These numbers reset on reload or restart.
>>
>> --johann
>>
>> Douglas Garstang wrote:
>>     
>>> Not documented anywhere that I can see. What are the W:, 
>>>       
>> C:, A:, SL: and 'within' fields showing?
>>     
>>> Is holdtime AVERAGE hold time?
>>>
>>> hestia*CLI> show queues
>>> oe_techsupp  has 0 calls (max unlimited) in 'rrmemory' 
>>>       
>> strategy (4s holdtime), W:0, C:52, A:11, SL:0.0% within 0s
>>     
>>>    Members: 
>>>       Agent/80014154 (Unavailable) has taken no calls yet
>>>       Agent/80014109 (Busy) has taken 11 calls (last was 
>>>       
>> 62963 secs ago)
>>     
>>>       Agent/80014150 (Unavailable) has taken no calls yet
>>>       Agent/80014133 (Busy) has taken 32 calls (last was 
>>>       
>> 1320 secs ago)
>>     
>>>       Agent/80014151 (Unavailable) has taken no calls yet
>>>       Agent/80014152 (Not in use) has taken 9 calls (last 
>>>       
>> was 5892 secs ago)
>>     
>>>       Agent/80014157 (Unavailable) has taken no calls yet
>>>       Agent/80014155 (Unavailable) has taken no calls yet
>>>    No Callers
>>>
>>> Doug.
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>>>       
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