[asterisk-users] DTMF detection and Sangoma cards

[Cory Andrews]

I have not read through this entire thread, but I used to experience an
issue on Polycom phones where if you were on a call, interacting with an IVR
menu, if a call came in on the second line, you could not interact with the
IVR via DTMF, until the call coming in on the second line went away.

Cory Andrews
Executive Vice President
++++++++++++++++++
VoIPSupply.com
PBXSelect.com
++++++++++++++++++
454 Sonwil Drive
Buffalo, NY 14225
voice - 800.398.VoIP X3402
fax - 716.630.1548
e - Cory at VoIPSupply.com
m - 716.907.4059
aim - B2Cory

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Christopher
Snell
Sent: Thursday, July 13, 2006 1:31 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] DTMF detection and Sangoma cards

On 7/12/06, El Flynn <el_flynn at lanvik-icu.com> wrote:

> Are you only having this problem for call parking? Any issues when the
caller is
> navigating an IVR?

We're not running an IVR on this particular system.  Here's the
strange thing: the DTMF is not coming from the inbound caller but
rather, the agents who are using Polycom SIP phones and trying to park
the calls.  I'm not sure how Asterisk's DTMF detection works but in
this instance, despite what I said earlier, I'm starting to think that
the Sangoma card is not involved.

It gets even stranger: when I call into the system using a Polycom
phone (over POTS, on a different PBX in a different state), the agent
can park my call.   When I call in with my cell phone, the agent
cannot park the call.

Strange!  Any ideas?
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