[Asterisk-Users] Queues and annoucements

[Lenz]

I'm not sure you can do it if you want a play a file to the caller when  
your agents pick up the line. I believe you may want to use a dial macro -  
option M() - in the dial command that the local channel runs in order to  
connect to the callback agent. see  
http://www.voip-info.org/wiki-Asterisk+cmd+Dial
I have not tried that this works, but this may lead to interesting  
behaviours when running a call center -:-)
l.



On Mon, 03 Jul 2006 12:56:47 +0200, Tristan <tristan at telemaque.fr> wrote:

> Hi everybody !
>
> I need to play a file to customers when an agent answered the line to  
> tell them it's their turn but I don't want to do periodic annoucements,
>
> Is there a way or something I misunderstood in the voip.org docs because  
> I can't do this for the moment !
>
>
> Thanks,
>
> Tristan



-- 
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it