[Asterisk-Users] Polycom Asterisk 1.2.1 and Sipura SPA3000strange problem

[Jean-François Rousseau]

Hi, I've got the exact same problem here with Asterisk 1.2.1, at 2
locations.

The first one have 8 sipura 3000 with 5 pstn lines  and 8 standard phones.
There is also 4 Mitel 5215 phones

The secon one have 8 sipura 3000 with 5 pstn lines and 8 standard phones.
There is also 8 Mitel 5215 phones

I have the same problem as yours on Mitel or standard phones at the 2
locations.

I also tried with Sipura v2 and v3 firmware... Same problem

It only happen 3 or 4 times a day but it's a big pain in the ass.

For the network config:

At each location all the sipura are on a network of their own directly
connected to the astersik box. All the mitel are on a secon network card.

The asterisk machines are P4 on ASUS Motherboard in software raid1 config.


Does somebody have a solution ?

I've found someone else with the same problem:

http://www.voipuser.org/index.php?name=PNphpBB2&file=viewtopic&t=4207&highli
ght=

And he also have another problem with the sipura that I have too.

http://www.voipuser.org/index.php?name=PNphpBB2&file=viewtopic&t=4193&highli
ght=

Thanks for your help...

___________________________
Jean-François Rousseau
www.sys-tech.net
jrousseau at sys-tech.net
Tél. 24h (418) 520-0739    Télec. (418) 520-4554
1-877-969-tech
Ouverture Technologique

-----Message d'origine-----
De : asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] De la part de C F
Envoyé : 28 décembre 2005 15:15
À : Asterisk Users Mailing List - Non-Commercial Discussion
Objet : Re: [Asterisk-Users] Polycom Asterisk 1.2.1 and Sipura
SPA3000strange problem

In any case I'm trying to figure out if maybe someone else has seen this
problem. Or if they know what it might be.

On 12/28/05, C F <shmaltz at gmail.com> wrote:
> For somereason I think it's the polycom, which means I need logging 
> for the Polycom and not the spa.
>
> On 12/28/05, Rich Adamson <radamson at routers.com> wrote:
> > > I have the follwoing setup:
> > > Asterisk  SVN-tag-1.2.1-r7367
> > > 6 Polycom 500 Sip version 1.5.x
> > > 4 Sipura SPA3000 (not sure what build) (FXO port) All on flat 
> > > single network, no NAT, and no gateways to reach each other.
> > > Sometimes (happens around 3 times a day, but sometimes far more 
> > > often), while on the phone to an outside caller (on the PSTN using 
> > > the FXO on the spa3k), the call dissconects from the polycom and 
> > > goes thru the incoming extension for the sipura. In other words, 
> > > astrisk at least as far as I can see from what gets executed in 
> > > the DP (and maybe
> > > spa3k) sees this as if the follwoing has happened: 1. The polycom 
> > > user hungup, 2. A new call came in on the spa3k.
> > > The follwoing is part of the log that I think might help:
> > > Dec 28 01:28:24 DEBUG[3368] channel.c: Didn't get a frame from
> > > channel: SIP/201-8ba1
> > > Dec 28 01:28:24 DEBUG[3368] channel.c: Bridge stops bridging 
> > > channels
> > > SIP/201-8ba1 and SIP/804-fd83
> > >
> > > SIP/201 is the Polycom, while SIP/804 is the spa3k.
> > >
> > > If I'm losing a frame, is there a way to configure asterisk not to 
> > > drop the channel? Or is this something the Polycom/Sipura are doing?
> > >
> > > FYI, asterisk is running on a VIA/MPIA platform.
> >
> > Pure guess is that something happened (unknown what) and the error 
> > messages posted above are the result of that, and not the root 
> > cause. Finding the root cause may require you to implement the 
> > "syslog server" and "debug server" options in the spa3k, and compare 
> > those log entries to what * records for log messages during a failure.
> >
> > Implementing the log functions on the spa3k "does" require a reboot. 
> > Their log messages are rather cryptic, but looking at keywords and 
> > timestamps might identify which box(es) are involved with the dropped
calls.
> >
> >
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