[Asterisk-Users] ACD with polycom ip phones

[Douglas Garstang]

Thanks, but there's an avail/unavail button on the Polycom phones? I doooon't think so. We've been able to log agents in and out with the phones for a long time... I'm referring to the agent status being displayed on the graphic display next to the call appearance.

-----Original Message-----
From: BJ Weschke [mailto:bweschke at gmail.com]
Sent: Tuesday, January 24, 2006 3:45 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD with polycom ip phones


On 1/24/06, Douglas Garstang <dgarstang at oneeighty.com> wrote:
> Oooooo.... I thought that this was a Polycom limitation, rather than an Asterisk one. Your saying that the Polycom phones would receive SIP signalling that would allow them to dynamically update the appearance display to show if an appearance had a logged in agent or not?
>

 Yes. They do, and the branch there should allow that functionality to
work. You can log agents in and out with the phones now and you can
also pause/unpause them from the queues using the avail/unavail
button.

 This branch/feature is in production presently at one of our call
center clients so I wouldn't necessarily call it "alpha quality" any
longer, but I think it still needs some fundamental touchup work
before it could be considered to get merged into the /trunk codebase.

--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/
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