[Asterisk-Users] Re: Asterisk-Users Digest, Vol 18, Issue 144

[Bill Michaelson]

I use dbget to set callerid, but it's based on account code, and set 
statically with the station, not the agent.  Users can set callerid by 
dialing a function coded in the dialplan for that purpose.  Overhead is 
not a problem.

In your case, perhaps you can set the desired callerid into a channel 
variable using the "inheritance" syntax (double underscore) prior to the 
queue() operation.  Then you can pick it up on the outbound side.

>  ----- Original Message ----- 
>  From: Franklin Webb 
>  To: asterisk-users at lists.digium.com 
>  Sent: Tuesday, January 24, 2006 7:34 AM
>  Subject: [Asterisk-Users] Fw: setting outgoing caller ID by the queue anextension is logged into
>
>
>  Greetings fellow list members,
>
>  I am trying to add some tricky functionality to Asterisk dialplan and I was curious if anyone else has come up with a solution to something like this.
>
>  Basically I have phone representatives that log into one of several queues (not using chan Agent, we log in by the extension), and frequently these agents have to make attended transfer calls to outside numbers.  This transfer basically amounts to a new outgoing call.  I have been asked to set the caller ID for these outgoing calls based on the queue the phone representative is currently logged in to.
>
>  Unfortunetly I cannot think of a way to do this.  The incomming and outgoing calls are two different calls.  I have considered using DBPut and DBGet to store this information in a database.  This might work, but I am also concerned about the overhead involved.  I cannot think of a way to do this using global variables since I need to store a seperate value for each extension.
>
>  Has anyone run into an issue like this and come up with a solution?  Any thoughts are much appreciated.
>
>  Thank you,
>
>  Franklin Webb
>  Assistant IT Project Leader
>  Inter Media Marketing Solutions
>
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