[Asterisk-Users] Agents getting logged off agressively

[Bud Bach]

>On 1/16/06, Bud Bach  wrote:
>>
>>
>> I have a group of agents logged in to a queue that is set for ringall.
The
>> agents are set to auto logoff if they don't answer in 15 seconds incase
they
>> step away without logging out.  That works fine, however, if they are on
a
>> call and a new call comes in, they are getting logged out too.  The
phones
>> are ATA's connected via SIP.  One thought is that the phones may be
allowing
>> a second call so they really don't look busy and that's why they get
logged
>> out.  Anyway, is there a way to prevent busy agents from getting logged
out?
>>
 
> Yes. Use PauseQueueMember and UnpauseQueueMember before and after the
> call from queue to the agents which will make certain no additional
> calls get sent to the agents that are already on a call.
 
How do I do this?  I currently:
 
  exten => s-OPEN,1,Queue(q)
 
to queue a call to an agent.  How do I get the agent and 
queue to pass to PauseQueueMember?
 
Do I just need to pause them for calls (in/out) that were not queued?
 
-- Bud

 

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