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<div class=Section1><pre><font size=2 face="Courier New"><span
style='font-size:10.0pt'>>On </span></font>1/16/06, Bud Bach wrote:</pre><pre><font size=2 face="Courier New"><span style='font-size:10.0pt'>>></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>>></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>>> I have a group of agents logged in to a queue that is set for ringall. The</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>>> agents are set to auto logoff if they don't answer in 15 seconds incase they</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>>> step away without logging out. That works fine, however, if they are on a</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>>> call and a new call comes in, they are getting logged out too. The phones</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>>> are ATA's connected via SIP. One thought is that the phones may be allowing</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>>> a second call so they really don't look busy and that's why they get logged</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>>> out. Anyway, is there a way to prevent busy agents from getting logged out?</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>>></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>> Yes. Use PauseQueueMember and UnpauseQueueMember before and after the</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>> call from queue to the agents which will make certain no additional</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>> calls get sent to the agents that are already on a call.</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>How do I do this? I currently:</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> exten => s-OPEN,1,Queue(q)</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>to queue a call to an agent. How do I get the agent and </span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>queue to pass to PauseQueueMember?</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Do I just need to pause them for calls (in/out) that were not queued?</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>-- Bud</span></font></pre>
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