[Asterisk-Users] Call Center and Predictive dialing

[Matt Florell]

Hello,

I can give you some contacts off-list, and of course you can use my
company as a reference as well. I don't have any contacts in France,
but I do in Spain and Greece if that is OK.

We have a basic French translation of the web clients with no finished
images, but we do have fully translated English, Spanish and Greek
versions of the client and admin code. It wouldn't take much work to
do a basic French admin translation and add the images to the French
client code if that is something you will need for this project.

MATT---


On 1/17/06, Olivier Krief <olivier.krief at gmail.com> wrote:
> Matt,
>
> Today, I'm working on a proposal for 150 seats PBX replacement.
> Competitors are using Aastra Matra, Alcatel or Cisco IPBX.
>
> Do you think I could name some of those call centers (those 100 using
> vicidial) to prove Asterisk is a safe choice ?
> If positive, is there a way I could get in touch with them to testify their
> system is running OK ?
>
> My prospective customer is a french local authority so a call center in
> Europe would be perfect.
>
> Regards
>
> ----- Original Message -----
> From: "Matt Florell" <astmattf at gmail.com>
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
> <asterisk-users at lists.digium.com>
> Sent: Tuesday, January 17, 2006 4:30 AM
> Subject: Re: [Asterisk-Users] Call Center and Predictive dialing
>
>
> Hello,
>
> We have been using vicidial for over 2 years now for our inbound and
> outbound call centers. We have four locations with over 200 seats
> across them. Recently we released a development version of VICIDIAL
> that allows for load balancing across multiple servers. This has
> greatly helped our effeciency and allows for a greater degree of
> scalability.
>
> As far as my last count there are close to 100 call centers, from 1
> seat to 350 seats, that currently use VICIDIAL in production. It
> certainly is not perfect, but it is becoming more fully featured every
> month and being open source greatly helps with the fast development of
> the codebase.
>
> EASE OF USE- well, I think it's easy to use you just have to get used
> to how it works just like any piece of software, not necessarily
> simple to setup, but we do have a lot of documentation for setting it
> up. All interfaces are web-based and work on any semi-modern OS that
> supports a recent web browser.
> STABILITY- Vicidial will run on Asterisk versions from CVS 2003-11-21
> to 1.0 tree to 1.2 tree to the new development branch. It is basically
> as stable as your Asterisk installation is.
> FEATURE SET- Not up to the level of $2 million commercial call center
> system, but the code and database are open so you can get it to do
> almost anything you want it to and we are adding features all the
> time.
> OPEN SOURCE- That one's easy, it's GPL
>
> There is another GPL-Asterisk-based dialer project out there too which
> has also been making great strides in the last year: GnuDialer. They
> have a different approach to the backend of the dialer and tend to
> focus on some different elements that VICIDIAL has not spent as much
> time on.
>
> Hope that helps,
>
> MATT---
>
>
> On 1/16/06, C F <shmaltz at gmail.com> wrote:
> > I know this question has been asked a lot before, but please I would
> > like to know from personal experience.
> >
> > I'm looking to use Asterisk in a call center environment, where most
> > of the calls will be outbound calls. They will have at start 100
> > agents.
> > I have looked at vicidial and looks promising, however I would like to
> > hear from users what they use and how they like it compared to other
> > products they have tried.
> >
> > Of interest are:
> > * Ease of use
> > * Stability
> > * Feature set
> > * Open Source
> >
> > Thank You
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