[Asterisk-Users] Bridging app

[Schochet, Wes]

Hmm.  I'll give this a shot.  Thanks - BTW, the agent doesn't know which
calls will get surveyed - that kinda wrecks the survey!

-----Original Message-----
From: trixter aka Bret McDanel [mailto:trixter at 0xdecafbad.com] 
Sent: Thursday, January 12, 2006 2:04 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Bridging app


There might be a simplier way.  a channel variable that holds the users
response, and a gotoif.  You should be able to pass 'g' to dial which
according to http://www.voip-info.org/wiki-Asterisk+cmd+Dial
g: When the called party hangs up, exit to execute more commands in the
current context.

So the agent just hangs up and the IVR will continue with the caller into
your survey if they so selected, if not it just hangs up.  That might be the
easiest way to do this.

You could even have the agent instructed based on that channel var
(depending on your CRM integration) to tell the caller that they will be
connected to the survey they opted to do so they dont forget and hangup too.

On Thu, 2006-01-12 at 13:48 -0600, Schochet, Wes wrote:
> Hi All-
> 
> I am trying to create a post call survey application.  I would like to:
> 
> 1. ask the caller if they want to take a survey after their call 
> completes 2. If no, just transfer the call 3. if yes,
> 	4. bridge up another extension 
> 	5. wait for that extension to hang-up
> 	6. have the system (not the user) transfer the call to different 
> extension
> 		that administers an IVR based survey.
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