[Asterisk-Users] Recording Calls at the phone

[Dean Collins]

Asterisk has call recording capabilities built in. it will offer you far
more functionality than what you currently are using (better control,
archiving and ability to export to third party analysis).

I suggest you do some research on this area of asterisk capability and
then suggest to the call centre manager you migrate this functionality
to asterisk.


Cheers,

Dean


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Michael
Sampson
Sent: Friday, 6 January 2006 9:38 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Recording Calls at the phone

I work for a call center and we are looking at using asterisk to have 
our operators take calls. Our message taking software records all the 
calls on the operators computers. Right now we use these recording 
controls from radio shack that plug in between the wall jack and the 
phone and plug in via a 1/8 inch stereo connector to the mic input on 
the computer. If I buy an IP phone I can't do that. I could get an FXO 
adapter and regular phones, but I'm looking to get as little equipment 
as possible. Radio shack makes a recording control that plugs in to a 
2.5 mm headset jack, but it takes batteries so thats not going to work

Does anyone else do something similar? Does anyone have any ideas about 
what producs/setup would work for this.

-- 
Michael Sampson
Information Systems Manager
Customer Contact Services
msampson at yourccsteam.com
952-936-4000

_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --

Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users