[Asterisk-Users] Problem with blind transfer and Polycom phones !! more info

[Jerry Jones]

sounds like a digitmap issue.

We looked at using # originally, but interferred with too many IVR  
type applications from people.


On Jan 5, 2006, at 12:00 PM, Mojo with Horan & Company, LLC wrote:

> Because the Polycom softkey menus were so cumbersome, we chose to  
> use Asterisk's attended and blind transfers facility-wide.  we  
> press ## for blind transfer (and Allison asks "Transfer", and you  
> type the exten num) and ** for attended transfer.
>
> One more reason we chose this setup was if we added more non- 
> polycom phones in the future, the users would already know how to  
> do transfers without a retraining session :)
>
> Moj
>
> Kib Eki wrote:
>> I have to correct myself.
>> The problem occurs only when we try dial numbers with 10 or 11 at  
>> the beginning.
>> Kib Eki wrote:
>>> Hi,
>>>
>>> we just set up an asterisk with 55 Polycom 500 IP phones.
>>>
>>> The blind transfer does not work.
>>>
>>> The way we try to blind transfer a call:
>>> 1. answer the call
>>> 2. press transfer
>>> 3. press blind softkey    -> the display shows "Blind transfer  
>>> to:" and cursor is in the second line
>>> 4. enter the number    -> when we enter the second digit of the  
>>> number the display jumps back to "Hold: <number>" view.
>>>
>>> It is reproducible.
>>>
>>> Attended transfer works.
>>>
>>> Any help is welcome! :-))
>>>
>>> Regards,
>>> BK
>>>
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> -- 
> Mojo <mojo at horanappraisals.com>
> Office Manger, Horan & Company, LLC
> (907) 747-6666 x112
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