[Asterisk-Users] Newbie Problem With Agents

[Michiel van Baak]

On 15:10, Mon 02 Jan 06, vivek at staff.ownmail.com wrote:
> Hello Friends,
>   I was trying to dial agents from a normal extension. My extensions.conf is configured as 
> exten => 11,1,AgentCallbackLogin
> exten => 12,1,Dial(Agent/12)         ;; configured in agents.conf as agent => 12,12, vivek
> exten => 13,1,Dial(SIP/13)           ,, is configured in sip.conf
> 
> When I dial 12 of call agents as 
> exten => 2,1,Queue(sales_queue|t|||300)
> I get :-
> Jan  2 09:12:26 NOTICE[2782]: app_dial.c:1011 dial_exec_full: Unable to create channel of type 'Agent' (cause 17 - User busy)
> 
> But the agent is not busy. 
> 
> Kindly tell me where am I going wrong. 
> 
> Thank you all for reading this.

Hi,

Did you check if the phone is set to DND ?
Or something else, like wrong fwd or something ?

Took me some time to with remote phones.
"Did you set the phone to dnd?" "no"
Get the car, get over there, just to find out they did.

-- 
Michiel van Baak
http://michiel.vanbaak.info
michiel at vanbaak.info
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