[Asterisk-Users] Asterisk Contact Center

[Matt Florell]

I have talked with of a couple people(don't remember their names) who
had this developed on a contract basis for the 1.0 Asterisk code tree,
they did not want to release it to GPL because of how much it cost
them and the fact that their code supposedly won't run on 1.2, but it
is technically possible and has been talked about many times on the
list.

There was even a feature request for this over 2 years ago, it was
dismissed as being too hard:
http://bugs.digium.com/view.php?id=633

There was talk of this last month on the dev list:
http://threebit.net/mail-archive/asterisk-dev/msg00002.html

Maybe it's time for somebody to organize a bounty for it:
http://www.voip-info.org/wiki-Asterisk+bounty


MATT---


On 2/24/06, Stephen Arulraj <stephen.sa.arulraj at solomonstar.com> wrote:
>  Can the asterisk support a "coaching function" for the Supervisor to tap
> onto a call and coach the agent as she speaks to the customer without the
> customer hearing it.?
>
>  Customer database management softward (or CRM) – is this being included?
>
>  Best regards
>  Stephen
>
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