[Asterisk-Users] Re: Call queue design issues and suggestions

[Gary Richardson]

I haven't done anything with call queues specifically.

I do own a copy of "Developing Cisco IP Phone Services" (
http://www.amazon.ca/exec/obidos/ASIN/1587050609/qid%3D1140624389/701-7618472-4656313),
though I only have ever used about 45 pages of it.

I also use http://search.cpan.org/~mrpalmer/Cisco-IPPhone-0.05/IPPhone.pm to
make my life a little easier.

On 2/22/06, Tomislav Parčina <tparcina at lama.hr> wrote:
>
> In article <be2921990602211309s4ca346b0n448c8fde8451a9b4 at mail.gmail.com>,
> gary.richardson at gmail.com says...
> > I don't know if this works for you, but I use the following mechanism. I
> > don't use the agent call back stuff, just the (Add|Remove)QueueMember
> stuff.
> >
> > For each queue, dialing the extension (XXXX), puts the caller into the
> queue
> > (ie, a customer calling for reservations). I use **XXXX to sign a phone
> into
> > the queue and *XXXX to sign out of a queue.
>
> Good idea, maybe sometimes I'll need it.
>
> > You can use the manager to see who is currently logged into a port. It
> > doesn't take much to write a cgi script that outputs the Cisco XML for
> the
> > phones. I've built a few apps that do interesting things. It would be
> quite
> > easy to write an app that:
>
> It could be easy for someone with experience, but if you have never done
> it before (like me) it isn't like that. Can you send us what you have done?
>
>
> --
>
> Tomislav Parcina
> name.surname at email.t-com.hr
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