[Asterisk-Users] Queue Messages not playing when caller is inside queue

[Peter Fern]

In queues.conf:

[queuename]
announce-frequency = XX   ; where XX = number of seconds


Rajkumar S wrote:

> David Ankers wrote:
>
>> Don't you need an
>> exten => s,1,Answer
>
>
> The full sequence is:
>
> [ivr] ; Voice Menu
> exten => s, 1, wait(2)
> exten => s, 2, Answer
> exten => s, 3,Goto,MainMenu|s|1
>
> [MainMenu]
> exten => s,1,Background(Welcome)
> exten => s,2,Queue(callcenter|tT|||600)
> extern => s,3,Hangup
>
> I am sorry that I missed this. The call is getting picked up and it 
> goes to the agent in the queue. That part is fine. The only thing 
> missing is that the messages (like queue-youarenext, queue-thankyou) 
> are not played upon entering the queue.
>
> raj
>
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com
>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Rajkumar S
>> Sent: Monday, 20 February 2006 3:34 PM
>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>> Subject: [Asterisk-Users] Queue Messages now playing when caller is
>> insidequeue
>>
>> Hi,
>>
>> I am running a 5 seater inbound call center on 
>> 1.0.9-BRIstuffed-0.2.0-RC8h
>> and it's running well. I am now trying to upgrade it to 1.2.4. So I 
>> installed 1.2.4
>> from source and copied all config files from original to the new 
>> server. But when a caller
>> lands inside the queue no queue message is getting played. The gsm 
>> files are present in
>> proper locations, whcih I am able to play using Playback with this 
>> stanza:
>>
>> exten => 900,1,Playback(queue-youarenext)
>> exten => 900,2,Playback(queue-thereare)
>> exten => 900,3,Playback(digits/three)
>> exten => 900,4,Playback(queue-callswaiting)
>> exten => 900,5,Playback(vm-ivr)
>>
>> The queue is invoked by:
>>
>> exten => s,1,Background(Welcome)
>> exten => s,2,Queue(callcenter|tT|||300)
>> extern => s,3,Hangup
>>
>> When I tried
>>
>> exten => s,2,Queue(callcenter|tTr|||300)
>>
>> It was ringing with out music on hold, but again with out any 
>> announcement.
>> Queue.conf is:
>>
>> [general]
>>
>> [default]
>>
>> [callcenter]
>> music=default
>> leavewhenempty = yes
>> monitor-format = wav
>> strategy=rrmemory
>> timeout=15
>> retry=5
>> servicelevel = 60
>> wrapuptime=5
>> eventwhencalled = yes
>> eventmemberstatusoff = no
>> maxlen = 0
>> announce-frequency = 120
>> announce-holdtime = yes
>> queue-thankyou = "vm-ivr"
>> queue-youarenext = "queue-youarenext" ; ("You are now first in line.")
>> queue-thereare = "queue-thereare" ; ("You are Currently caller no")
>> queue-callswaiting = "queue-callswaiting" ; ("calls waiting.")
>> queue-holdtime = "queue-holdtime" ; ("The current est. holdtime is")
>> queue-minutes = "queue-minutes" ; ("minutes.")
>> context=vm
>> member => Agent/1000
>> member => Agent/1001
>> member => Agent/1002
>> member => Agent/1003
>> member => Agent/1004
>> member => Agent/1005
>>
>> The funny part is that it's working perfectly in the old setup. Did I 
>> make
>> some mistake some where?
>>
>> I am running on debian stable and asterisk was compiled with simple
>> make;make install.
>>
>> raj
>> _______________________________________________
>> --Bandwidth and Colocation provided by Easynews.com --
>>
>> Asterisk-Users mailing list
>> To UNSUBSCRIBE or update options visit:
>>    http://lists.digium.com/mailman/listinfo/asterisk-users
>> _______________________________________________
>> --Bandwidth and Colocation provided by Easynews.com --
>>
>> Asterisk-Users mailing list
>> To UNSUBSCRIBE or update options visit:
>>    http://lists.digium.com/mailman/listinfo/asterisk-users
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>