[Asterisk-Users] Queue Messages not playing when caller is inside queue

[Rajkumar S]

David Ankers wrote:
> Don't you need an 
> 
> exten => s,1,Answer

The full sequence is:

[ivr] ; Voice Menu
exten => s, 1, wait(2)
exten => s, 2, Answer
exten => s, 3,Goto,MainMenu|s|1

[MainMenu]
exten => s,1,Background(Welcome)
exten => s,2,Queue(callcenter|tT|||600)
extern => s,3,Hangup

I am sorry that I missed this. The call is getting picked up and it goes to the agent in 
the queue. That part is fine. The only thing missing is that the messages (like 
queue-youarenext, queue-thankyou) are not played upon entering the queue.

raj

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Rajkumar S
> Sent: Monday, 20 February 2006 3:34 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] Queue Messages now playing when caller is
> insidequeue
> 
> Hi,
> 
> I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h
> and it's 
> running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4
> from source and 
> copied all config files from original to the new server. But when a caller
> lands inside 
> the queue no queue message is getting played. The gsm files are present in
> proper 
> locations, whcih I am able to play using Playback with this stanza:
> 
> exten => 900,1,Playback(queue-youarenext)
> exten => 900,2,Playback(queue-thereare)
> exten => 900,3,Playback(digits/three)
> exten => 900,4,Playback(queue-callswaiting)
> exten => 900,5,Playback(vm-ivr)
> 
> The queue is invoked by:
> 
> exten => s,1,Background(Welcome)
> exten => s,2,Queue(callcenter|tT|||300)
> extern => s,3,Hangup
> 
> When I tried
> 
> exten => s,2,Queue(callcenter|tTr|||300)
> 
> It was ringing with out music on hold, but again with out any announcement.
> Queue.conf is:
> 
> [general]
> 
> [default]
> 
> [callcenter]
> music=default
> leavewhenempty = yes
> monitor-format = wav
> strategy=rrmemory
> timeout=15
> retry=5
> servicelevel = 60
> wrapuptime=5
> eventwhencalled = yes
> eventmemberstatusoff = no
> maxlen = 0
> announce-frequency = 120
> announce-holdtime = yes
> queue-thankyou = "vm-ivr"
> queue-youarenext = "queue-youarenext" ; ("You are now first in line.")
> queue-thereare = "queue-thereare" ; ("You are Currently caller no")
> queue-callswaiting = "queue-callswaiting" ; ("calls waiting.")
> queue-holdtime = "queue-holdtime" ; ("The current est. holdtime is")
> queue-minutes = "queue-minutes" ; ("minutes.")
> context=vm
> member => Agent/1000
> member => Agent/1001
> member => Agent/1002
> member => Agent/1003
> member => Agent/1004
> member => Agent/1005
> 
> The funny part is that it's working perfectly in the old setup. Did I make
> some mistake 
> some where?
> 
> I am running on debian stable and asterisk was compiled with simple
> make;make install.
> 
> raj
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