[Asterisk-Users] A unique 'click to call' project - Could use some advice

[Colin Anderson]

You create a context in your dialplan that accepts the DID to call as a
variable using the SetVar: syntax in your .call file. You then set up the
context to call your agent, and when they pick up, the context takes the
variable you set in your .call file as the dialstring argument for a
subsequent Dial(). Once the DID picks up, the calls are bridged together.
Whatever web scripting language you use writes the .call file, and you use
POSTed arguments or querystrings:
 
http://foo.com/call?context=MyContext
<http://foo.com/call?context=MyContext&Agent=SIP/5555&DID=15555551212>
&Agent=SIP/5555&DID=15555551212
 
You can see this in action at www.landmarkhomes.ca
<http://www.landmarkhomes.ca>  - click on any of the pretty buttons that say
"Call us now" 
 
However, I have noticed that * 1.2.x will not wait for the caller to pick up
before executing the rest of the directives in the context - it keeps
executing regardless of the calling party's pickup status. Using * 1.0.x the
context will wait for the caller to pick up before placing the call to the
callee (i.e. executing the rest of the directives in the context) 
 
.call file (shortened to relevant)
 
Channel:     SIP/XXXX (if you are using SIP phones)
SetVar:    DID=XXXXXXXXXXX 
Context: MyContext
 
[MyContext]
exten => s,1,Dial(ZAP/g0/${DID})
 
hth
 
 

-----Original Message-----
From: Aloi, Christopher [mailto:caloi at usadatanet.com]
Sent: Friday, February 17, 2006 8:07 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] A unique 'click to call' project - Could use some
advice


Hello List,
 
I work for an IP communication provider in upstate NY as the engineer
assisting our technical support team.
We provide a number of different Telco systems to residential subscribers;
and in an effort to more effectively trouble shoot termination problems I
came up with the idea of creating a click to call system that will allow our
agents to effortlessly place test calls.
 
On a daily basis we place numerous (50-100) 'test' calls to various
locations in the US; these 'test' calls are routed using one of three
different phone systems:
 
1) The PSTN
2) Broadband phone platform one
3) Broadband phone platform two
 
I have an Asterisk server configured that can terminate out three platforms
listed above.
 
Our support agents are behind a Televantage ACD using D-TermSeries E NEC
phones.  
Each agent has a DID and are permitted to receive inbound calls on that DID.
 
Here is my goal:
 
Create a web application that will allow the agent to enter the following
information into a form:
 
1) The agents DID
2) The platform the agent wishes to terminate a test call through (either
1,2,3 above)
3) The number the agent wishes to terminate to 
 
My thought is this form will generate a .call file in
/var/spool/asterisk/outgoing that will then ring the agents station, pause,
and terminate to the selected DID using the selected platform.  I also
thought about interacting directly with the AGI.
 
I can successfully generate the .call files, and ring a station on the
Asterisk server - the problem is the agents are not on the Asterisk server.
 
Is there a way to use Asterisk to initiate these test calls?
 
Is it possible to create a forwarding context to handle this?
 
Any thoughts?
 
Thanks for the help!
 
Cheers,
 
-- -- -- 
 Christopher T. Aloi 
 USA Datanet - Technical Support Engineer 
 318 South Clinton Street 
 Syracuse, NY 13202 
 C: (315) 569 4033 
 O: (315) 579 7074 
 E:  <mailto:caloi at usadatanet.com> caloi at usadatanet.com 
-- -- -- 

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