[Asterisk-Users] Call centre - * hang's up

[Tomislav Parčina]

When agent tries to transfer a phone call (*2 - att transfer) he hangs up. Why? When a phone call isn't from queue then att transfer works fine.

In features conf I have *1 for recording, *2 for att transfer and #1 for blind. In queue blind transfer works. For disconnect I have #0.

I guess that * is somewhere defined as for hang-up the call, but where? I can't find it anywhere. Any help would be appreciate.


This is debug from console.

Feb 14 08:27:08 DEBUG[13349]: chan_sip.c:2969 sip_rtp_read: * Detected inband DTMF '*'
Feb 14 08:27:08 DEBUG[13349]: channel.c:3253 ast_generic_bridge: Didn't get a frame from channel: Agent/401
Feb 14 08:27:08 DEBUG[13349]: channel.c:3525 ast_channel_bridge: Bridge stops bridging channels SIP/211-5396 and Agent/401
Feb 14 08:27:08 DEBUG[13349]: chan_agent.c:760 agent_hangup: Hangup called for state Up


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Tomislav Parcina
tparcina#lama.hr