[Asterisk-Users] attended call transfer

[Michael Collins]

JCC,

The issue boils down to this: how much work does the human have to do to
get the calls routed to the right place?  In a traditional PBX
environment, a receptionist does not have to choose beforehand whether
he/she is going to do a blind or attended transfer.  Like I said before,
how many different types of transfer keys do you have on a "normal" PBX
telephone?  Just one.  A transfer is a transfer, regardless of whether
it is blind or attended.  If the phone system forces the human to choose
which type of transfer to do before he executes the operation then it is
limiting his ability to do his work effectively.  

Ira's example about needing the flexibility to do a blind or attended
transfer is not at all far fetched.  Our receptionists answer over 1000
calls per day.  If they had to choose between blind and attended
transfers on every single call then that would increase their workload
significantly.  Thankfully, they don't have to because our PBX allows
them to do blind or attended transfers by allowing them to release the
transferred call simply by hanging up, regardless of whether or not the
destination station has answered yet.  That is the "proper" way of
executing transfers in 10's of millions of offices around the world
using legacy PBX's and key systems.

With Asterisk pushing the envelope forward in so many other areas, does
it really seem like a good idea not to have what many feel is a very
basic feature?  You've already seen 3 or 4 who would be willing to kick
in a few $ to get it into the stable release, and I'd wager that dozens
more would pay a modest sum to add this feature to their Asterisk
installations.  It's certainly less expensive than adding another
receptionist.

-MC

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of JCC
Sent: Monday, February 13, 2006 5:03 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] attended call transfer

Huh? I don't understand.. If the operator can't pick up the call you
need
more operators to compensate.


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Ira
Sent: Sunday, February 12, 2006 3:00 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] attended call transfer

At 12:57 AM 02/12/2006, you wrote:
>Why don't you think it is correct behaviour? The purpose of attended 
>transfer is that you consult with the party before transferring with 
>hooking, otherwise it would be a blind transfer for which there is a 
>blind transfer option.

So let's consider an operator, takes a call and decides to attended 
transfer it to Bob because it's slow and she want's to ask something, 
but the instant she picks that option another call comes in. If 
hanging up converted it to blind transfer she could get on with her 
work and answer the next call, as it is she needs to wait till 
something happens and possibly lose the next call.  OK, it's a 
stretch but it does seem like hanging up the call is just wrong!

Ira 


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