[Asterisk-Users] Asterisk: Agent logs into queue,
and there are calls in the queue, but calls don't go to agent
Scott Hooten
shooten at gmail.com
Mon Feb 13 19:00:59 MST 2006
Here is some dialog from the Console:
-- Starting simple switch on 'Zap/13-1'
Feb 10 07:22:36 NOTICE[21105]: chan_zap.c:6063 ss_thread: Got event 18 (Ring
Begin)...
-- Executing Goto("Zap/13-1", "mainmenu|s|1") in new stack
-- Goto (mainmenu,s,1)
-- Executing BackGround("Zap/13-1", "thank-you-for-calling-poker -support")
in new stack
-- Playing 'thank-you-for-calling-poker-support' (language 'en')
Feb 10 07:22:36 WARNING[21105]: chan_zap.c:3926 zt_handle_event:
Ring/Off-hook in strange state 6 on channel 13
-- Executing BackGround("Zap/13-1", "dbpn-main-menu") in new stack
-- Playing 'dbpn-main-menu' (language 'en')
== Spawn extension (mainmenu, s, 2) exited non-zero on 'Zap/13-1'
-- Hungup 'Zap/13-1'
-- Starting simple switch on 'Zap/1-1'
-- Executing AgentCallbackLogin("Zap/1-1", "||@extensions") in new stack
-- Playing 'agent-user' (language 'en')
-- Playing 'agent-pass' (language 'en')
-- Playing 'agent-newlocation' (language 'en')
-- Playing 'agent-loginok' (language 'en')
== Callback Agent '224' logged in on 100 at extensions
-- Playing 'vm-goodbye' (language 'en')
== Spawn extension (internal, #1, 1) exited non-zero on 'Zap/1-1'
-- Hungup 'Zap/1-1'
asterisk*CLI> show agents
204 (Dangelo) not logged in (musiconhold is 'default')
207 (Eugene) not logged in (musiconhold is 'default')
208 (Alzina) not logged in (musiconhold is 'default')
209 (Jerry) not logged in (musiconhold is 'default')
210 (GeorgeU) not logged in (musiconhold is 'default')
211 (Mauricio) not logged in (musiconhold is 'default')
212 (Josh) not logged in (musiconhold is 'default')
213 (Test) not logged in (musiconhold is 'default')
214 (Tomas) not logged in (musiconhold is 'default')
218 (Andy) not logged in (musiconhold is 'default')
219 (AlexV) not logged in (musiconhold is 'default')
220 (Max) not logged in (musiconhold is 'default')
221 (MarcoB) not logged in (musiconhold is 'default')
224 (Scott Test) available at '100 at extensions' (musiconhold is
'default')
601 (Grant) not logged in (musiconhold is 'default')
604 (Eliecer) not logged in (musiconhold is 'default')
605 (Marcus) not logged in (musiconhold is 'default')
607 (Alex C) not logged in (musiconhold is 'default')
608 (Monty) not logged in (musiconhold is 'default')
603 (Michael C) not logged in (musiconhold is 'default')
302 (Scott) not logged in (musiconhold is 'default')
303 (Alex) not logged in (musiconhold is 'default')
305 (Todd) not logged in (musiconhold is 'default')
306 (Post) not logged in (musiconhold is 'default')
24 agents configured [1 online , 23 offline]
asterisk*CLI>
asterisk*CLI> show queue CSR-queue
CSR-queue has 0 calls (max unlimited) in 'ringall' strategy (0s
holdtime), W:0, C:0, A:0, SL:0.0% within 0s
Members: >
Agent/204 (Unavailable) has taken no calls yet
Agent/207 (Unavailable) has taken no calls yet
Agent/208 (Unavailable) has taken no calls yet
Agent/209 (Unavailable) has taken no calls yet
Agent/210 (Unavailable) has taken no calls yet
Agent/211 (Unavailable) has taken no calls yet
Agent/212 (Unavailable) has taken no calls yet
Agent/213 (Unavailable) has taken no calls yet
Agent/214 (Unavailable) has taken no calls yet
Agent/218 (Unavailable) has taken no calls yet
Agent/219 (Unavailable) has taken no calls yet
Agent/220 (Unavailable) has taken no calls yet
Agent/221 (Unavailable) has taken no calls yet
Agent/224 (Not in use) has taken no calls yet
No Callers
asterisk*CLI>
-- Starting simple switch on 'Zap/13-1'
Feb 10 07:24:25 NOTICE[21115]: chan_zap.c:6063 ss_thread: Got event 18 (Ring
Begin)...
-- Executing Goto("Zap/13-1", "mainmenu|s|1") in new stack
-- Goto (mainmenu,s,1)
-- Executing BackGround("Zap/13-1",
"thank-you-for-calling-poker-support") in new stack
-- Playing 'thank-you-for-calling-poker-support' (language 'en')
Feb 10 07:24:25 WARNING[21115]: chan_zap.c:3926 zt_handle_event:
Ring/Off-hook in strange state 6 on channel 13
-- Executing BackGround("Zap/13-1", "dbpn-main-menu") in new stack
-- Playing 'dbpn-main-menu' (language 'en')
== CDR updated on Zap/13-1
-- Executing Goto("Zap/13-1", "submenu-ext|s|1") in new stack
-- Goto (submenu-ext,s,1)
-- Executing Wait("Zap/13-1", "1") in new stack
-- Executing BackGround("Zap/13-1", "please-enter-extension") in new
stack
-- Playing 'please-enter-extension' (language 'en')
== CDR updated on Zap/13-1
-- Executing Playback("Zap/13-1", "CSR-queue-msg") in new stack
-- Playing 'CSR-queue-msg' (language 'en')
-- Executing Queue("Zap/13-1", "CSR-queue") in new stack
-- Started music on hold, class 'default', on Zap/13-1
-- outgoing agentcall, to agent '224', on 'Local/100 at extensions-23e0,1'
-- Executing Dial("Local/100 at extensions-23e0,2", "Zap/1|20|r") in new
stack
-- Called 1
-- Called Agent/224
-- Agent/224 is ringing
-- Zap/1-1 is ringing
-- Zap/1-1 is ringing
-- Zap/1-1 is ringing
-- Zap/1-1 answered Local/100 at extensions-23e0,2
-- Agent/224 answered Zap/13-1
Feb 10 07:24:56 WARNING[21115]: file.c:509 ast_openstream_full: File yes
does not exist in any format
Feb 10 07:24:56 WARNING[21115]: file.c:821 ast_streamfile: Unable to open
yes (format slin): No such file or directory
-- Playing 'queue-reporthold' (language 'en')
== Spawn extension (extensions, 100, 1) exited non-zero on '
Local/100 at extensions-23e0,2'
-- Playing 'queue-less-than' (language 'en')
-- Playing 'digits/2' (language 'en')
-- Playing 'queue-minutes' (language 'en')
-- Stopped music on hold on Zap/13-1
-- Hungup 'Zap/1-1'
== Spawn extension (submenu-ext, 200, 2) exited non-zero on 'Zap/13-1'
-- Hungup 'Zap/13-1'
asterisk*CLI> show queue CSR-queue
CSR-queue has 0 calls (max unlimited) in 'ringall' strategy (2s
holdtime), W:0, C:1, A:0, SL:0.0% within 0s
Members:
Agent/204 (Unavailable) has taken no calls yet
Agent/207 (Unavailable) has taken no calls yet
Agent/208 (Unavailable) has taken no calls yet
Agent/209 (Unavailable) has taken no calls yet
Agent/210 (Unavailable) has taken no calls yet
Agent/211 (Unavailable) has taken no calls yet
Agent/212 (Unavailable) has taken no calls yet
Agent/213 (Unavailable) has taken no calls yet
Agent/214 (Unavailable) has taken no calls yet
Agent/218 (Unavailable) has taken no calls yet
Agent/219 (Unavailable) has taken no calls yet
Agent/220 (Unavailable) has taken no calls yet
Agent/221 (Unavailable) has taken no calls yet
Agent/224 (Not in use) has taken 1 calls (last was 49 secs ago)
No Callers
asterisk*CLI> show agents
204 (Dangelo) not logged in (musiconhold is 'default')
207 (Eugene) not logged in (musiconhold is 'default')
208 (Alzina) not logged in (musiconhold is 'default')
209 (Jerry) not logged in (musiconhold is 'default')
210 (GeorgeU) not logged in (musiconhold is 'default')
211 (Mauricio) not logged in (musiconhold is 'default')
212 (Josh) not logged in (musiconhold is 'default')
213 (Test) not logged in (musiconhold is 'default')
214 (Tomas) not logged in (musiconhold is 'default')
218 (Andy) not logged in (musiconhold is 'default')
219 (AlexV) not logged in (musiconhold is 'default')
220 (Max) not logged in (musiconhold is 'default')
221 (MarcoB) not logged in (musiconhold is 'default')
224 (Scott Test) available at '100 at extensions' (musiconhold is
'default')
601 (Grant) not logged in (musiconhold is 'default')
604 (Eliecer) not logged in (musiconhold is 'default')
605 (Marcus) not logged in (musiconhold is 'default')
607 (Alex C) not logged in (musiconhold is 'default')
608 (Monty) not logged in (musiconhold is 'default')
603 (Michael C) not logged in (musiconhold is 'default')
302 (Scott) not logged in (musiconhold is 'default')
303 (Alex) not logged in (musiconhold is 'default')
305 (Todd) not logged in (musiconhold is 'default')
306 (Post) not logged in (musiconhold is 'default')
24 agents configured [1 online , 23 offline]
-- Starting simple switch on 'Zap/13-1'
Feb 10 07:26:46 NOTICE[21133]: chan_zap.c:6063 ss_thread: Got event 18 (Ring
Begin)...
-- Executing Goto("Zap/13-1", "mainmenu|s|1") in new stack
-- Goto (mainmenu,s,1)
-- Executing BackGround("Zap/13-1",
"thank-you-for-calling-poker-support") in new stack
-- Playing 'thank-you-for-calling-poker-support' (language 'en')
Feb 10 07:26:46 WARNING[21133]: chan_zap.c:3926 zt_handle_event:
Ring/Off-hook in strange state 6 on channel 13
-- Executing BackGround("Zap/13-1", "dbpn-main-menu") in new stack
-- Playing 'dbpn-main-menu' (language 'en')
== CDR updated on Zap/13-1
-- Executing Goto("Zap/13-1", "submenu-ext|s|1") in new stack
-- Goto (submenu-ext,s,1)
-- Executing Wait("Zap/13-1", "1") in new stack
-- Executing BackGround("Zap/13-1", "please-enter-extension") in new
stack
-- Playing 'please-enter-extension' (language 'en')
== CDR updated on Zap/13-1
-- Executing Playback("Zap/13-1", "CSR-queue-msg") in new stack
-- Playing 'CSR-queue-msg' (language 'en')
-- Executing Queue("Zap/13-1", "CSR-queue") in new stack
-- Started music on hold, class 'default', on Zap/13-1
-- Stopped music on hold on Zap/13-1
-- Playing 'queue-youarenext' (language 'en')
-- Told Zap/13-1 in CSR-queue their queue position (which was 1)
-- Playing 'queue-thankyou' (language 'en')
-- Started music on hold, class 'default', on Zap/13-1
-- Stopped music on hold on Zap/13-1
-- User disconnected from queue CSR-queue when they almost made it
== Spawn extension (submenu-ext, 200, 2) exited non-zero on 'Zap/13-1'
-- Hungup 'Zap/13-1'
asterisk*CLI>
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