[Asterisk-Users] attended call transfer

[Michael Collins]

John is absolutely correct - in the PBX world a transfer is a transfer,
regardless of whether it is blind or attended.  How many PBX phones out
there have two different transfer buttons, one for blind and one for
attended?  Zilch.

It's the user's behavior that determines whether or not the transfer is
blind or attended.  So having two separate types of transfers isn't
ideal.  I wouldn't call it a bug or a defect, just a design choice that
might not be optimal now that Asterisk is showing up in traditional
office environments.  I don't know the whole history but it seems like
the dichotomy of blind vs. attended transfers has been in * since the
beginning.  

Questions for the community: is an "integrated" transfer feature
valuable to you?  If so, would you be willing to put out a bounty?  (In
other words, is it just a nice feature or is it so important that you'd
be willing to pay a few bucks for it...)  Last question, but possibly
the most important: what have you done, if anything, to get around the
split between blind and attended transfers?

-MC



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of John
Novack
Sent: Sunday, February 12, 2006 12:36 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] attended call transfer

That certainly is the way it SHOULD work. Blind and attended transfer 
should be able to be initiated the same way.  It certainly is the most 
efficient logical way. Attended transfer should revert to blind simply 
by the initiating party hanging up.
Most "legacy" hybrid key/pbx systems work that way, and have for many a
year
Most users expect transfer to work that way.

I would consider that a defect or bug, not a new feature request.

John Novack


Ira wrote:

> At 12:57 AM 02/12/2006, you wrote:
>
>> Why don't you think it is correct behaviour? The purpose of attended 
>> transfer is that you consult with the party before transferring with 
>> hooking, otherwise it would be a blind transfer for which there is a 
>> blind transfer option.
>
>
> So let's consider an operator, takes a call and decides to attended 
> transfer it to Bob because it's slow and she want's to ask something, 
> but the instant she picks that option another call comes in. If 
> hanging up converted it to blind transfer she could get on with her 
> work and answer the next call, as it is she needs to wait till 
> something happens and possibly lose the next call.  OK, it's a stretch

> but it does seem like hanging up the call is just wrong!
>
> Ira
>
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