[Asterisk-Users] Re: Remapping Polycom IP501 buttons

[Matthew T. O'Connor]

Henry Kwan wrote:
> Hi Noah,
> 
>> You've run into the same problem a lot of other people have had.  Remapping
>> hard keys works fine, but remapping soft keys does not.  In fact, trying to
>> remap the soft keys results in some pretty weird behavior.  The Polycom
>> manual is a little misleading in that it doesn't mention this at all.  My
>> best guess is that the softkeys don't work because they can mean different
>> things depending on what the phone is doing at the time.  Polycom, if you're
>> reading this, this would be another great feature to have!
> 
> Thanks for the info.  That would explain a lot.
> 
> The manual clearly states that SpeedDial should work though.  On page 114
> of the admin guide, it says that "key.x.y.subPoint.prim" will "Sets the
> sub-identifier for key functions with a secondary array identifier such as
> SpeedDial."  But when I try to set it:
> 
>    <keys key.scrolling.timeout="1" key.IP_500.31.function.prim="SpeedDial"
> key.IP_500.31.subPoint.prim="11"></keys>
> 
> I get a volume-up action instead.  So I guess it's a bug that they haven't
> gotten to fixing yet?

I have had the same exact problem a button remapping gone wrong that 
results in volume up. I don't know if it's a bug, or bad documentation 
or what, but it's very frustrating.

Matt