[asterisk-users] Agent presence

[Douglas Garstang]

Wasn't Olle Johansen working on something that would allow (polycom phones at least) to show the status of agents on the phone...

> -----Original Message-----
> From: Rob Hillis [mailto:rob at hillis.dyndns.org]
> Sent: Wednesday, December 27, 2006 8:35 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Agent presence
> 
> 
> Not quite the solution I was looking for - I was wanting the agent's 
> status to be reflected in it's presence "hint".  I'm somewhat 
> inclined 
> to believe that 1.2 isn't going to do the job at this stage since I 
> don't think it supports SIP presence to the degree required.
> 
> 
> Douglas Garstang wrote:
> > You could put together a web page that talks to the 
> Asterisk Manager. 
> >
> >   
> >> -----Original Message-----
> >> From: Rob Hillis [mailto:rob at hillis.dyndns.org]
> >> Sent: Tuesday, December 26, 2006 11:48 PM
> >> To: Asterisk Users Mailing List - Non-Commercial Discussion
> >> Subject: [asterisk-users] Agent presence
> >>
> >>
> >> Hi guys!
> >>
> >> We have a call centre that has been moved across from an 
> old Ericsson 
> >> MD110 PABX to an Asterisk server with those in the call 
> centre using 
> >> X-Lite as their softphone.
> >>
> >> I'm trying to get Agent presence configured so that X-Lite 
> gives the 
> >> operators a visual indicator of their status - logged on, 
> off and on 
> >> "pause".  I'm using chan_agent for the agents, so agents are 
> >> logged in 
> >> and out using AgentCallbackLogin (I know it's deprecated 
> in 1.4, but 
> >> it's working well for us at the moment) and the agents are put on 
> >> "pause" using PauseQueueMember and UnpauseQueueMember.
> >>
> >> I've figured out I can show whether an agent is logged in 
> or out by 
> >> creating a "dummy" extension with a hint as follows:-
> >>
> >> exten => 151,1,Dial(Agent/151)
> >> exten => 151,hint,Agent/151
> >>
> >> X-Lite quite happily shows the agent as Ready when they're 
> logged in, 
> >> unavailable when logged out and On the Phone when (funnily enough) 
> >> they're taking a call.  However, when the agent is on 
> >> "pause", they are 
> >> still shown as Ready.  Is this a limitation of chan_agent, 
> >> Pause/UnpauseQueueMember, Asterisk 1.2's presence support, or 
> >> is there 
> >> something else I can do in order to get the agent shown 
> indicated as 
> >> something other than "Ready" when they're on pause?
> >>     
> 
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