[asterisk-users] Polycom ring backs and CID

[Noah Miller]

Hi -

> > We'll still need to see more of your dialplan.  By your description,
> > it looks like the call is failing because the Dial() times out.
> Take two... My calls are NOT FAILING. Never have so let me restate...
> Call comes in receptionist answers. For some ungodly reason this client
> does not want voicemail, so when a call is xferred, the call goes
> through fine, if no one answers it rings back to the receptionist
> *SUCCESSFULLY*. However, what the client is complaining about is, it
> sounds idiotic to repeat the company mantra "Thank you for calling
> Foobar Co. how can I xfer your call" to a caller they just answered but
> failed to be xferred successfully. Before someone asks "why identify the
> caller ID" this customer also (for some ungodly reason) only wants his
> CID showing up in and out. (Don't ask)
>
> So again:
>
> Call comes in --> Receptionist (How can I direct your call)
> Receptionist --> Transfers to extension
> Extension --> No answer --> Back to receptionist
> Receptionist (same call) --> Thank you for calling Foobar
>
> Easier to comprehend?

Please, just show me your dialplan.  It is extensions.conf.  I can't
help you without seeing that.

- Noah