[asterisk-users] Was Vonage, now Tech support heaven

[Ira]

At 05:43 AM 12/6/2006, you wrote:
>So going with anyone over someone else because of 24/7 support, you
>need to find out what kind of support you really get after hours. If
>you are just going to get someone that can take your call, tell you
>"why yes, that is a problem, here is your ticket number, they will
>work on it in the morning", then are you really gaining anything over
>going with someone that only offers 9-5 support?

One does need to be careful with the small guys, I have both Voxee 
and SellVoip for outgoing calls and it seems like I'm lucky if they 
respond in a week, one of them hasn't responded since 11/21 and the 
phone number on their we site was disconnected last I tried calling. 
Teliax seems to be good and I like that there's a POP 15 miles away 
but I don't like that they have 1 minute minimum billing. Now I know 
what 60/6 means.

Ira