[asterisk-users] Polycom 601 Issues

[Nathan Alberti]

Hi all,

I am currently having issues with a Polycom 601 on a customers site  
with Asterisk 1.2.6 and sip firmware 1.6.7 (upgraded from 1.6.6).

The customer has a number of Cisco phone all of which have no issues  
at all.

The problem occurs during transfer and hold retrieval, answering the  
call is fine, the call is put on hold then either a transfer is  
attempted or the call is retrieved from hold. When this is attempted  
the remote party (i.e. the caller in the case of a hold retrieval)  
cannot hear the receptionist at all for the first few seconds, then  
slowly they are able to hear fragments of the voice which is  
basically stuttered and robotic.

Unfortunately I cannot replicate this in my office, the only  
difference between the two configurations is the model of Cisco  
switch but I really don't think this should be making any difference.


Any Ideas ?

Regards,

Nathan.