[asterisk-users] queue announcements when using ringback

[Nic Bellamy]

Urban wrote:

> Hi,
>
> queue announcements works when we use music on hold in the queue, but 
> if we use ringback e.g. queue(myqueue|r|....) the announcments and 
> hold time are not working, it seems that * is not even trying to read 
> the queueu-announcment files. Is this by design, or is there a work 
> around?

Appears to be by-design, as the code specifically avoids playing 
announcements when the "r" flag is passed.

Workaround that we use successfully: create/capture your standard 
ringing tone, and set up a musiconhold class that just loops it, and use 
this class for your queue. This way, the caller will hear ringing, but 
with the announcements breaking in as they should.

HTH.

Cheers,
    Nic.

-- 
Nic Bellamy,
Head Of Engineering, Vadacom Ltd - http://www.vadacom.co.nz/