[asterisk-users] Warning - Voiplink.com doesn't deliver - stuck in a hole

[C F]

Here is their contact info:
http://www.voiplink.com/Contact_Us_Voiplink_com_s/11.htm
Here is the CA department of Consumer affairs website:
http://www.dca.ca.gov/
I recommend that you all work together on this, all filing complaints
with the dca of CA.
Please don't forget to report back on the results.

On 8/10/06, Don Tasker <dontaskers at yahoo.com> wrote:
> Had the same issue here as well, our company was in a
> dire need for some digium cards due to an internal
> system failure. So we ordered some replacements from
> voiplink for overnight delivery, we loved the pricing
> they had on the website and even called to confirm
> they had stock and could ship that very same day as
> well as confirm the pricing.
>
> After placing the order, our card was charged
> immediately, and we thought all was well.
>
> After several failed attempts to contact them and
> products not arriving the next day as promised, we
> were finally able to make contact with a rep at
> voiplink a few days later and found that products
> still had not YET shipped and that they were unable to
> fufil the order with pricing they had listed on their
> website and confirmed verbally over the phone.
>
> We immediately demanded the order canceled. Since we
> urgently needed the products, we decided to try
> finding a more reliable vendor.
>
> They claimed to be able to ship out the products that
> night so as not to lose our order, but only if we paid
> almost DOUBLE the price we both agreed upon AND
> accepted payment for!!!
>
> We can only conclude that this was a "bait and switch"
> tactic meant to take advantage of our situation.
>
> Either way, we wanted the order cancelled and chose to
> go elsewhere. We requested the amount refunded, but
> even that took over a WEEK!!
>
> We ended up going with Atacomm off of a referral for
> the products in hopes they could fufil our needs on
> time. Being weary, I called them first and confirmed
> they had them, which they told me they stocked in
> their very own warehouse. We ordered the products and
> the very the next day had the products in our hands
> without any hassle.
>
> Additionaly, they even had tracking to me that very
> day which ensured I was getting the products.
>
> Stay away from voiplink!
>
> -Don
>
> > From: Shaw Terwilliger <sterwill at sourcegear.com>
> > Date: August 10, 2006 8:28:51 AM CDT
> > To: Asterisk Users Mailing List - Non-Commercial
> Discussion <asterisk-users at lists.digium.com>
> > Subject: Re: [asterisk-users] Warning - Voiplink.com
> doesn't deliver - stuck in a hole
> > Reply-To: Asterisk Users Mailing List -
> Non-Commercial Discussion
> <asterisk-users at lists.digium.com>
> >
> > Mr. Jones wrote:
> >> I have had the same experience with a Grandstream
> order from them - 7
> >> days and no product.
> >>
> >> They even told me it was shipping Monday, but
> couldn't produce a
> >> tracking number on Tuesday.
> >
> > I ordered a T1 card from them on July 17.  No trace
> of it.  I've sent
> > them four e-mails, the last two asking them to
> simply cancel the order
> > and give me a refund.  The last e-mail
> "half-bounced" (I got bounces
> > from some of the addresses the original recipient
> address must have
> > forwarded to).  I never got a single response from
> them, and they still
> > have my money, and I still have no card (or even a
> tracking number).
> >
> > I'll initiate a charge-back via my credit card
> company today--it's been
> > almost a month!
> >
> > Stay far away from voiplink.com.
> >
> > --
> > Shaw Terwilliger <sterwill at sourcegear.com>
> > SourceGear LLC
> >
> > _______________________________________________
> > --Bandwidth and Colocation provided by Easynews.com
> --
> >
> > asterisk-users mailing list
> > To UNSUBSCRIBE or update options visit:
> >
> http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
> __________________________________________________
> Do You Yahoo!?
> Tired of spam?  Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>