[Asterisk-Users] Callback Agents and Dial 'g' option

[Johann]

Small update, I've been able to sort of work around the problem by making the 
AgentcallbackLogin() direct to a context that in turn does another dial over a 
local channel with the "/n" that gets around part of the problem.  Still kinda 
nasty seeing 5 channels around for 1 call...


--johann

Johann wrote:
> I'm unable to get the Dial option 'g' to work with callback agents.  The 
> plan is to use it so that I can redirect a customer to a menu so they 
> can rate the call they just had with the agent.  However, when the agent 
> hangs up the call does not continue in the dialplan.
> 
> I login with the agent.  Call joins the queue.  The agent and call get 
> connected.  The agent hangs up and the call should continue to the 
> Playback(beep) and the Noop(), however the call is hung up on both sides.
> 
> Extensions.conf:
> [default]
> ; Handle login and logout
> exten => 1111,1,Agentcallbacklogin(1,,1 at queue)
> exten => 2222,1,AgentCallbackLogin(1,s)
> 
> ; join the queue
> exten => 3333,1,Answer
> exten => 3333,2,Queue(testing)
> 
> [queue]
> exten => 1,1,Dial(Sip/4000||got)
> exten => 1,2,Playback(beep)
> exten => 1,3,Noop(Jump to the QA menu now)
> 
> Any ideas?
> 
> 
> --johann
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