[Asterisk-Users] Agent with multiple phones in multiple queues

[Alexander Lopez]

If the agent logs in as an agent thast is a member of the queue, then if
that agent is in multple queues they will only get one call at a time,
regardless or how many queues they are members of. (I hope you were able
to follow  that!!)

In regards to the two phones.

1	WHY?!
2	DO both devices conect to Asterisk, and if so WHY two phones?
3	Why PSTN and SIP?
4	Did I ask you about why you have two phones???

Alex

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Kristian Marcroft
> Sent: Tuesday, April 11, 2006 11:07 AM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Agent with multiple phones in 
> multiple queues
> 
> Hey Everyone,
> 
> I have a fairly simple question I guess, though I currently 
> don't know how to solve it.
> At the moment every Agent in a queue has 2 Phones, a PSTN and 
> a SIP Phone.
> How would I be able to limit calls to an agent, that if he 
> has a caller on one phone and another call is forwarded into 
> the queue, this agent is "busy"?
> 
> Some Agents are also in two or more queues, so the phones of 
> the Agent shouldn't be ringing when he/she is already on one 
> of these phones.
> 
> Thanks
> Kristian Marcroft
> 
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