[Asterisk-Users] Call/Contact Center.

[Matt Florell]

Looks like you want an IVR in front of the call Queue handling. You
would probably have to use AGI scripts to do this whichever Call
Center solution you choose.

MATT---

On 4/7/06, Krzysztof Drewicz <asterisk at 4e1.pl> wrote:
> Matt Florell napisał(a):
> > What are your other requirements?
> Simple tree
> a) "Enter your ID"
> b) ID is in database (abstraction layer is WebService) ->ok goto menu D)
> c) ID is not sorry, you have to pay for support, please call 1-700 line
> (higlly payed in Poland)
>
> d) please select product family from 1/2/3
> e) please select product from 1-9
>
> f) goto queue, when agent hears the Ring-Ring, he has to be aware of ID,
> product family and product number (via WebService again...)
>
>   > For inbound-only you can just use Asterisk Queues without having to
> > install any other outside software.
>
> And AGI ?
> >
> > We switched to Channelbanks 18 months ago and our dropped calls went
> > down when we did, they are also much easier to configure and maintain,
>
> May you provide me with a name? Simple configuration ? (24 FXS ports
> every one). What kind of phones, headsets?
>
> > although you do have to wire them when you set it up which isn't
> > always pleasant.
>
> I've got LAN, the "Blue" pair is unused :p
>
>
> --
> Krzysztof Drewicz
> Affordable 2/4 span E1/T1 PCI-cards. 100% Asterisk compatible.
> See http://4e1.pl
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>