[Asterisk-Users] AgentCallbackLogin and calling outside

Damon Estep damon at suburbanbroadband.net
Sat Sep 17 07:03:03 MST 2005


> 
> Hi,
> 
> I have a small callcenter with 3 agents who login using
> AgentCallbackLogin. They normally receive calls, but needs to call
> outside also. When they call outside, though they are busy the "show
> agents" shows them as available, and calls gets routed to them. How
can
> I make them busy when they call outside.
> 
> Also they also need to move out for couple of minutes or to send a
mails
> etc in between calling. Right now only way to do this is to logoff and
> then login back. This is bit tedious esp for short breaks. If I put
DND
> in the client (sjphone) the call will land in the agent and gets
> disconnected. Is there any way to achieve this?
> 
> with warm regards,
> 
> raj

Logging in and out is a part of life in a call center, even to take a 2
minute break. You can reduce the login/logout time using one of the tips
on this page;

http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AgentCallb
ackLogin

damon



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