[Asterisk-Users] Call Wrapup time for agents.

[Callum McGillivray]

Hey Kevin,

That's pretty much what I was looking for - now the killer question... 
is there a way for me to monitor the total amount of "paused" time for 
each agent ?

Essentially, I want to give agents the ability to wrap up calls 
according to their needs, but I also want a team leader to police it and 
make sure they are not using inordinate amounts of time.

Cheers,

Callum

Kevin P. Fleming wrote:

> Alexander Lopez wrote:
>
>> Agents logging out is the prefered method of saying "I can't be bothered
>> right now"
>
>
> CVS HEAD also supports pause/unpause for agents, which allows them to 
> be unavailable without the queue losing its statistics.
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