[Asterisk-Users] Call Wrapup time for agents.

[Alexander Lopez]

Agents logging out is the prefered method of saying "I can't be bothered
right now"

If you want you can use the power of Asterisk and write something that
does what you want.


> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Mark Phillips
> Sent: Tuesday, September 13, 2005 11:43 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Call Wrapup time for agents.
> 
> Whilst I understand your need to have agents decide when they 
> are ready to continue I think that the current situation is a 
> better one (although not necessarily for your environment).
> 
> Surely if and agent can decide when he is available less 
> calls get answered? Isn't the whole point of wrap up time to 
> allow them time to finish typing, take a breath, sip some tea 
> and then get back into the fray again?
> 
> Couldn't the agents in your situation log out if they need 
> more time than you have allowed? What do they do should they 
> need to take a leak?

YOUR Agents leak????
:-)


> 
> Callum McGillivray wrote:
> > Hi all,
> > 
> > I was wondering if there was a way to deal with "wrap up" time for 
> > agents slightly better than we do it at the moment.
> > 
> > At the moment, we set a wrap up time of 20 seconds for each of our 
> > call queues.  The problem with this is that sometimes it's 
> either too 
> > long or two short.
> > 
> > I would essentially like to have all agents put into wrap 
> up straight 
> > after a call, and have to dial a couple of digits to tell Asterisk 
> > they are ready to receive a call again.
> > 
> > That way, if the agent is ready, he could dial the digits straight 
> > away, or in 3-4 minutes when he has finished what he is doing.
> > 
> > I was also wondering if there might be a way to monitor how 
> much wrap 
> > up time each agent had used for a day (to make sure that it 
> was not abused).
> > 
> > Anyone have any hints / clues ?
> > 
> > Thanks,
> > 
> > Callum
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> 
> -- 
> 
> Mark, G7LTT/KC2ENI
> Randolph, NJ
> http://www.g7ltt.com
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