[Asterisk-Users] Receptionist

[Paul Hales]

We found that the inbuilt attended transfer in Asterisk solved all of our problems in this regard.
(the receptionist presses # and the extension to be transferred to)

Sadly this is not entirely reliable going in and out of queues - it can crash Asterisk.

PaulH
  ----- Original Message ----- 
  From: Alain Major/Simard 
  To: asterisk-users at lists.digium.com 
  Sent: Saturday, September 03, 2005 4:04 AM
  Subject: [Asterisk-Users] Receptionist



  Hi, 

  Quick question.  With an old phone system a receptionist receiving a call has 1 button to push to transfer calls to a specific extension, with Asterisk, a receptionist would actually put the caller on hold, pick up another line, call the extension, ask if the person is available, hang up pick up the caller again and transfer.  To me it's seems a long way to simply do a receptionist job.  Is there a way we can program the system, or make an application, that would provide the same functionality ? 

  I am currently looking at buying 4 pbx for my offices across Canada and this particular feature is preventing us from choosing Asterisk.  Any info would be greatly appreciated. 

  Alain Major,
  Directeur,
  Département de l'Informatique et des Télécommunications
  Manager,
  Information Technology and Telecommunications Department

  L. Simard Transport Ltée
  Simard Transport and Warehousing
  1212 32nd Avenue
  Lachine, Québec, Canada
  tél : 514-636-9411
  email : amajor at simard.ca
  web : http:\\www.simard.ca


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