SV: [Asterisk-Users] Queues and call waiting indication

[Adam Goryachev]

On Tue, 2005-10-18 at 14:35 +0200, jan.sarin at securia.se wrote:
>  Hi,
> 
> This issue has been discussed probably a million times on every asterisk forum in the world and I have the same problem too. Another problem you would have with the agents is that when they make an outgoing call they are not regarded as "busy" by asterisk and it sends more calls to the agent if it has call waiting enabled.
> 
> This behaviour is totally senseless since the whole purouse of queues is to _queue_ the callers until the agent is available. "available" usually means "not on the phone" -- whether or not it's an incoming or outgoing call.
> 
> I "solved" this problem by using single-line clients and phones where you can turn off call wating.

Actually this can simply be solved in your dialplan.... Just use the
setgroup/checkgroup values, and use the AgentCallbackLogin instead of
AgentLogin ....

This is what I used, and it seems to work quite well so far... well, I
haven't actually added the bits for the outbound calls yet on my own
system, but I've done it on others, and they seem to be quite happy with
it...

Regards,
Adam