[Asterisk-Users] ACD calls to busy agents

Corey Frang corey at rockriver.net
Mon Oct 17 13:38:45 MST 2005


PauseQueueMember works fine, they just never get unpaused if they hang 
up the call...

BJ Weschke wrote:

> You must specify to pqm and upqm what interface you're attempting to 
> pause and unpause. It will not figure that out based on what interface 
> the channel that called the app in the dial plan might have used.
>
> On 10/17/05, *Corey Frang* <corey at rockriver.net 
> <mailto:corey at rockriver.net>> wrote:
>
>     So, I'm looking into using PauseQueueMember and unpause queuemember
>
>     How the heck to you get Unpause to run, no matter what, after the
>     call
>     is over?
>
>     The "g" argument to Dial only works when the >called< party hangs up.
>
>     Using the "h" extension appears to be doing nothing...
>
>     Is there any way we could add a feature to the "pausequeuemember"
>     that
>     basically says "As long as this channel is open, this member is
>     paused"
>     so  that way when they hang up they are unpaused automatically?
>
>     Julian Lyndon-Smith wrote:
>
>     > Have you tried the "PauseQueueMember" application in the dialplan ?
>     >
>     > If the agent makes an outbound call, before the dial() call
>     > PauseQueuemember - and UnPauseQueuemember when the call is complete.
>     > The system should not then send any agent calls through, but all
>     other
>     > calls (direct / internal) should come through.
>     >
>     > This is in 1.2b1 and CVS-HEAD.
>     >
>     > HTH
>     >
>     > Julian.
>     >
>     > Tom Rymes wrote:
>     >
>     >> I don't know how to make this happen, and I don't even think it is
>     >> really possible given the current Queue app, but this would be a
>     >> very  nice feature to have. The queue shouldn't pass a call to an
>     >> agent if  they are already on a call from the queue, but an
>     incoming
>     >> call from  another internal extension, or even a DID ought to
>     be able
>     >> to get  through.
>     >>
>     >> Consider this a feature request?
>     >>
>     >> Tom
>     >>
>     >> On Oct 15, 2005, at 10:04 PM, J Thomas wrote:
>     >>
>     >>> One of my friends is facing this problems and I could not find any
>     >>> solution to that. Hence this post.
>     >>>
>     >>> In her Asterisk PBX, she has programmed about 10 agents, and
>     >>> strategy is
>     >>> rrmemory. Everything works fine. When an agent has received an ACD
>     >>> call,
>     >>> another call is not presented to him as long as he is on the
>     ACD call.
>     >>>
>     >>> However when an agent has made an outgoing call, he is still
>     presented
>     >>> another ACD call when his turn comes. This results in unnecessary
>     >>> delay
>     >>> in answering that call.
>     >>>
>     >>> Taking out call waiting is not an option, as an agent can also
>     get a
>     >>> direct dialed call, and he should be able to pick up that call
>     even
>     >>> when
>     >>> he is on another call.
>     >>>
>     >>> Is there a way so that a busy agent (whether busy because of an
>     >>> incoming
>     >>> call, or outgoing call) is not presented another ACD call?
>     >>>
>     >>> Thanks,
>     >>> -- jt
>     >>>
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>     --
>     Rock River Internet                                Corey Frang
>     202 W. State St, 8th Floor                 corey at rockriver.net
>     <mailto:corey at rockriver.net>
>     Rockford, IL 61101                      815-968-9888 Ext. 2205
>     USA                                               fax 968-6888
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-- 
Rock River Internet                                Corey Frang
202 W. State St, 8th Floor                 corey at rockriver.net
Rockford, IL 61101                      815-968-9888 Ext. 2205
USA                                               fax 968-6888

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