[Asterisk-Users] ACD calls to busy agents

[Julian Lyndon-Smith]

Have you tried the "PauseQueueMember" application in the dialplan ?

If the agent makes an outbound call, before the dial() call 
PauseQueuemember - and UnPauseQueuemember when the call is complete. The 
system should not then send any agent calls through, but all other calls 
(direct / internal) should come through.

This is in 1.2b1 and CVS-HEAD.

HTH

Julian.

Tom Rymes wrote:
> I don't know how to make this happen, and I don't even think it is  
> really possible given the current Queue app, but this would be a very  
> nice feature to have. The queue shouldn't pass a call to an agent if  
> they are already on a call from the queue, but an incoming call from  
> another internal extension, or even a DID ought to be able to get  through.
> 
> Consider this a feature request?
> 
> Tom
> 
> On Oct 15, 2005, at 10:04 PM, J Thomas wrote:
> 
>> One of my friends is facing this problems and I could not find any
>> solution to that. Hence this post.
>>
>> In her Asterisk PBX, she has programmed about 10 agents, and  strategy is
>> rrmemory. Everything works fine. When an agent has received an ACD  call,
>> another call is not presented to him as long as he is on the ACD call.
>>
>> However when an agent has made an outgoing call, he is still presented
>> another ACD call when his turn comes. This results in unnecessary  delay
>> in answering that call.
>>
>> Taking out call waiting is not an option, as an agent can also get a
>> direct dialed call, and he should be able to pick up that call even  when
>> he is on another call.
>>
>> Is there a way so that a busy agent (whether busy because of an  incoming
>> call, or outgoing call) is not presented another ACD call?
>>
>> Thanks,
>> -- jt
>>
>> _______________________________________________
>> --Bandwidth and Colocation sponsored by Easynews.com --
>>
>> Asterisk-Users mailing list
>> Asterisk-Users at lists.digium.com
>> http://lists.digium.com/mailman/listinfo/asterisk-users
>> To UNSUBSCRIBE or update options visit:
>>    http://lists.digium.com/mailman/listinfo/asterisk-users
>>
> 
> _______________________________________________
> --Bandwidth and Colocation sponsored by Easynews.com --
> 
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
> 
>